We ship worldwide from multiple locations. Because an order can be fulfilled from more than one place, items in the same order may arrive separately and on different days.

Processing time

Orders are picked and packed within 1–2 business days of payment. Orders placed at the weekend or on a public holiday begin processing on the next business day. You will receive a shipping confirmation with tracking as soon as your parcel leaves us.

Delivery estimates

Estimates start from the moment the parcel is handed to the carrier, not from when the order was placed. Delays at customs, during peak season or because of severe weather are outside our control.

Tracking

Every shipment has a tracking number, which we email to you. Please allow up to 48 hours for the carrier to scan the parcel. If nothing has changed after five business days, contact us with your order number and we will chase it.

Customs, duties and taxes

Orders shipped outside the United States may be subject to import duties, taxes and handling fees charged by your local customs authority. These charges are the customer’s responsibility and are not included in the price paid at checkout. We are required by law to declare the full value of the goods on the customs form and cannot mark an order as a gift.

If you refuse a parcel to avoid paying duties, the cost of returning it is deducted from your refund.

Incorrect address

Please check your address before confirming. If you spot a mistake, email us immediately — we can correct it while the order is still in processing. Once a parcel has shipped we cannot change the address, and a parcel returned as undeliverable is refunded minus the shipping cost.

Missing or damaged parcels

If tracking shows delivered but you cannot find the parcel, check with neighbours and your local depot first. If it is still missing after 24 hours, contact us and we will open a claim with the carrier. Report damaged parcels within 7 days of delivery with photographs of the packaging and the contents.